Delivery & Return
Free delivery available on bulk orders. Fast, Reliable Same-day Delivery Right to Your Doorstep.
Delivery Options Overview
We offer flexible delivery options to suit your needs within Ghana. Choose the shipping method that works best for you! Be it low priced through HCS Express Same-Day Delivery (Greater Accra Only) or via reliable authorized Parcel Offices for orders outside Greater Accra. And in addition, you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Delivery Timeline
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Standard delivery Get it in 1-2 working days |
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Bulk Orders - Free on orders over GHS 7000 |
FREE |
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Next Day Inter-Regional Delivery: Varies by: |
Weight |
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Weekday time slot from 9am - 3pm. Order before 3pm. |
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Same day delivery - Express Delivery everyday |
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Need it fast?. Use HCS EXPRESS - Fee based |
/Location |
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Weekend time slot from 10am - 2pm. Order before 12pm. |
Delivery Terms
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Delivery Mode of Payment |
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Cash on Delivery (COD): Available only within the Greater Accra Region |
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Outside Greater Accra? Pre-payment required before delivery – Fast and secure! |
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In-Store Pickup |
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Skip the delivery charges by selecting in-store pickup! Simply pick up your order at our store. |
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Location:Â Kwasi-Oppong St. Dome-Pillar 2, Accra |
Returns & Refunds
Customers may return products that are manufacturer defective or have a color discrepancy within 72 hours of purchase, provided the following conditions are met:
- The product must be in original, unused condition with no signs of misuse.
- All accessories, manuals, and original packaging must be included.
- Proof of purchase must be provided.
Non-Returnable Items: The following items are non-returnable: - Opened or used software and electronic goods
- Used printer inks, cartridges, or toners
- Special-order or customized products, including hardware upgrades for computers
Refund Process: Refunds are not permitted after the sale, except in cases where the product is manufacturer defective. Even in such cases, a refund will only be issued if an acceptable replacement cannot be provided. Refunds will be processed within 10 business days after the return is approved. The refund will be issued to the original payment method, minus any applicable delivery or shipping charges.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase from Hilson Computers Ghana.
- Warranty card
FAQs
My order hasn't arrived yet. Where is it?
If your order is delayed, please contact 0302986517 for tracking details. You can also reach out to our customer service team for updates on your order’s status. We’re here to help and ensure your order arrives as quickly as possible!
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Do you deliver on public holidays?
We do not deliver on public holidays. However, orders placed on holidays will be processed and shipped on the next available business day.
Is next-day delivery available on all orders?
Next-day delivery is available for certain locations and order sizes. Please check if your order qualifies during checkout. For areas outside Greater Accra, delivery times may vary based on size and weight.For high-value items, we may require a signature upon delivery for added security. If you are unavailable, our delivery partner will make an attempt to re-deliver at a later time.
Do I need to be there to sign for delivery?
For high-value items, we may require a signature upon delivery for added security. If you are unavailable, our delivery partner will make an attempt to re-deliver at a later time.
Need Help? We're Here for You!
At Hilson Computers Ghana, we’re committed to providing exceptional customer service and ensuring that your shopping experience is as smooth as possible. If you have any questions about our delivery process, returns, or payment options, don’t hesitate to get in touch with us. We are happy to assist you!
Contact Us
- Email: info@hilsoncomputersgh.com
- Phone: 0302-986-517/507 | 0530-450-236
- Visit Us: Kwasi Oppong Street Dome Pillar II, Accra
